Support

Frequently Asked Questions

Find answers to common questions about our trading bots, purchases, and support.

General Questions

Dereev is a platform that provides premium automated trading bots designed specifically for the Deriv trading platform. Our bots are built by experienced developers and traders to help automate your trading strategies with proven performance.

We currently offer three trading bots:

  • Alpha Digit ($220) - Our flagship digit match bot with 93% win rate
  • Sigma Edge ($180) - Over/Under prediction bot with 87% win rate
  • Drift Scalper ($150) - Even/Odd prediction bot with 84% win rate

While prior trading experience is helpful, it's not required. Our bots come with detailed setup instructions and our support team is available to help you get started. However, we strongly recommend understanding the basics of trading and the risks involved before using any automated trading system.

Purchase & Payment

We accept cryptocurrency payments only. This includes Bitcoin (BTC), USDT, and other major cryptocurrencies. Contact us on Telegram or WhatsApp to complete your purchase.

All our bots are sold with a one-time payment. Once you purchase a bot, you get lifetime access with no recurring fees. This includes all future updates and improvements to the bot.

After your payment is confirmed, the bot is automatically unlocked on your account. You get instant access to use the bot directly on our website. No downloads or file transfers needed - everything runs on our platform.

Due to the digital nature of our products, all sales are generally final. However, we may consider refunds if the product was not delivered, is significantly different from its description, or has technical issues that prevent it from functioning. Refund requests must be submitted within 7 days of purchase.

Setup & Usage

Each bot comes with detailed documentation and step-by-step instructions. Simply follow the guide provided with your purchase to configure and start trading. The setup process is straightforward and designed to get you trading quickly.

Our support team is available via WhatsApp and Telegram if you need any assistance during setup.

Each purchase grants you a license to use the bot on one Deriv account. If you want to use the bot on multiple accounts, you'll need to purchase additional licenses. Contact us for multi-account pricing.

You can start trading with a minimum balance of $20 to $100 USD. This range allows for proper stake management while keeping your initial investment accessible. The exact amount depends on your trading goals and risk tolerance.

Yes! Our bots run 24/7 on our servers, even when your computer is turned off. Once activated, the bot continues trading automatically around the clock. You can check your progress anytime by logging into your account on our website.

Performance & Results

Yes, our premium bots are designed to achieve the advertised win rates when used according to the documentation and instructions provided. Following our guidelines ensures optimal performance and consistent results.

With our free bots, losses can occur as they are designed for learning and testing purposes. However, our premium bots are optimized for consistent performance with minimal losses. When you follow the documentation and instructions provided, the risk of significant losses is greatly reduced.

We cannot provide specific earning projections as results vary significantly based on your starting balance, stake settings, market conditions, and how long you run the bot. We recommend starting with small stakes and gradually increasing as you become comfortable with the bot's performance.

Support

You can reach our support team through WhatsApp or Telegram. We're available to help with any questions about setup, usage, or troubleshooting. Our team typically responds quickly to ensure you get the assistance you need.

Yes, we continuously improve our bots and all updates are applied automatically on our platform. You always have access to the latest version at no additional cost. Updates include performance optimizations, new features, and adjustments for market changes.

Yes! We have active communities on both Telegram and WhatsApp where customers share tips, discuss strategies, and help each other. Join our channels to connect with other traders and stay updated on the latest news and releases.

Still have questions?

Can't find what you're looking for? Our support team is here to help.